See how it works
Illustrated walkthrough · fictional sample data
Open transaction history
Transactions shows recent entries and history. Use the available type and status filters and pages to find the relevant debit, deposit or refund.
This demonstration does not change your account.
Read all steps
- Open transaction history
Transactions shows recent entries and history. Use the available type and status filters and pages to find the relevant debit, deposit or refund.
- Type
- Deposit
- Status
- Completed
- Reference
- DEMO-INVOICE-42
- Match amount and reference
Match the entry to the purchase or invoice using its reference, currency, time and status. A request or invoice entry is different from confirmed wallet credit.
- Reference
- DEMO-INVOICE-42
- Amount
- 25.00 USD
- Status
- Confirmed deposit
- Reconcile before contacting support
Compare Wallet with the current transaction result. If they do not agree, give support the reference, amount and time, without passwords or full payment credentials.
- Support reference
- DEMO-INVOICE-42
- Observed issue
- Compare wallet and transaction status
Find the transaction
Open Transactions in the current dashboard mode. Recent shows a short list; History provides pagination. Filter by type and status, then clear filters if a known entry is missing. Confirm the account before comparing balances.
Read the amount, date, type and status together. A deposit invoice, purchase and refund are different entries; a pending request is not a confirmed credit.
Compare the relevant screens
For deposits, compare the invoice with Wallet. For purchases or refunds, compare the transaction with the order's current status. A cancelled request must be confirmed before a refund is complete. Returning from a payment provider does not prove completion.
If a paid action returned an error, inspect the existing order and transactions before repeating the action. Do not treat an empty filtered list as permission to purchase again.
Report an inconsistency
Give Support the transaction or invoice identifier, order identifier where relevant, time and exact status. Mask unrelated personal details in screenshots. Keep payment evidence private and never include API secrets or account passwords.
Need help with your account?
Open Support