See how it works
Illustrated walkthrough · fictional sample data
Create a new ticket
Open Support and New ticket. Choose a clear subject and describe what happened with the relevant order or transaction reference and time.
This demonstration does not change your account.
Read all steps
- Create a new ticket
Open Support and New ticket. Choose a clear subject and describe what happened with the relevant order or transaction reference and time.
- Subject
- SMS has not arrived
- Description
- DEMO-1042 · 10:24 UTC
- Find your existing ticket
Recent tickets and history show your requests. Filter by status and open the existing ticket rather than duplicating the same issue.
- Status
- Open
- Ticket
- DEMO-TICKET-42
- Read and reply in the thread
Keep follow-up details in the ticket’s conversation. Share references and a useful description, not account passwords, ID photos or secret API keys.
- Support reply
- Please confirm the order reference.
- Your reply
- DEMO-1042
- Close after resolution
When the issue is resolved, close the ticket. Check its final status in history; a closed ticket remains a reference for the conversation.
- Ticket
- DEMO-TICKET-42
- Status
- Closed
Describe one clear issue
Open Support and choose the new-ticket action. State what you expected, what happened and the exact error. Include the relevant order, rental, invoice or transaction identifier and approximate time. For SMS issues, explain whether the external service rejected the number or accepted the request.
Keep one issue in one ticket so its replies stay together. Do not post passwords, API keys or claim links in public channels.
Read and reply
Recent shows the latest tickets; History provides the longer paginated list. Filter by status and clear it if your ticket disappears. Open the ticket's messages to read replies and add requested information.
A support reply is not itself a confirmed supplier cancellation or payment credit. Check the related order or transaction after an operation is resolved.
Finish the conversation
When the issue is resolved, use the close-ticket action and review its confirmation. If you still need help, reply to the relevant conversation rather than opening many duplicate tickets. Keep the identifiers from the original issue available.
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