See how it works
Illustrated walkthrough · fictional sample data
Check the cancellation window
Rental cancellation is allowed only 5–120 minutes after purchase, with no SMS received and no conflicting pending operation. These rules do not describe one-time verifications.
This demonstration does not change your account.
Read all steps
- Check the cancellation window
Rental cancellation is allowed only 5–120 minutes after purchase, with no SMS received and no conflicting pending operation. These rules do not describe one-time verifications.
- Since purchase
- 10 min
- SMS messages
- None received
- Pending operation
- None
- Review and request cancellation
Confirm the selected number. The request must be accepted by the supplier before the rental is cancelled and refunded.
- Number
- +1 202 555 0142
- Refund result
- Await supplier confirmation
- Follow the result
Refresh the rental and Transactions to see the confirmed cancellation and wallet refund. An unclear or pending reply is not proof of a completed refund; contact support if needed.
- Number
- +1 202 555 0142
- Status
- Cancelled after confirmation
- Wallet transaction
- Refund confirmed
- SMS makes cancellation unavailable
After an SMS arrives, the cancellation control is unavailable and explains why. Expired windows and pending transfer or renewal conflicts also prevent cancellation.
- SMS messages
- 1 message received
- Cancellation
- Unavailable: SMS received
Check the cancellation window
Cancellation is available from five to 120 minutes after purchase, provided no SMS has been received and no conflicting operation exists. Before five minutes it is too early; after 120 it is too late. An SMS closes eligibility even if you never copied or used its code.
The management area displays a disabled reason when cancellation is unavailable. Transferring the number, deleting records or switching views does not bypass the conditions. A pending renewal, transfer or cancellation can also block action.
Submit an eligible cancellation
Open the correct number, review the displayed eligibility and choose Cancel rental when available. Read the confirmation before submitting. Wait for the supplier's result; a submitted request is not a completed cancellation or refund.
If the response is unclear, refresh the rental and transaction history before retrying. Repeated requests do not speed supplier confirmation.
Verify the outcome
A refund completes only after confirmed cancellation. Inspect the rental status, wallet and transaction record. For a pending or inconsistent result, give Support the rental identifier, purchase time, cancellation time and exact message.
Turning auto-renew off is different: it prevents future attempts and keeps the current term. It does not refund the purchase. Support cannot be assumed to extend the stated cancellation window.
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