# Open and follow a support ticket

Give support useful evidence, read replies and close an issue when it is resolved.

2026-10-07 · SMS.Red

## Describe one clear issue

Open Support and choose the new-ticket action. State what you expected, what happened and the exact error. Include the relevant order, rental, invoice or transaction identifier and approximate time. For SMS issues, explain whether the external service rejected the number or accepted the request.

Keep one issue in one ticket so its replies stay together. Do not post passwords, API keys or claim links in public channels.

## Read and reply

Recent shows the latest tickets; History provides the longer paginated list. Filter by status and clear it if your ticket disappears. Open the ticket's messages to read replies and add requested information.

A support reply is not itself a confirmed supplier cancellation or payment credit. Check the related order or transaction after an operation is resolved.

## Finish the conversation

When the issue is resolved, use the close-ticket action and review its confirmation. If you still need help, reply to the relevant conversation rather than opening many duplicate tickets. Keep the identifiers from the original issue available.