# Cancel a rental and check a refund

Understand the 5–120 minute window, why SMS blocks cancellation and how to follow a pending result.

2026-10-07 · SMS.Red

## Check the cancellation window

Cancellation is available from five to 120 minutes after purchase, provided no SMS has been received and no conflicting operation exists. Before five minutes it is too early; after 120 it is too late. An SMS closes eligibility even if you never copied or used its code.

The management area displays a disabled reason when cancellation is unavailable. Transferring the number, deleting records or switching views does not bypass the conditions. A pending renewal, transfer or cancellation can also block action.

## Submit an eligible cancellation

Open the correct number, review the displayed eligibility and choose Cancel rental when available. Read the confirmation before submitting. Wait for the supplier's result; a submitted request is not a completed cancellation or refund.

If the response is unclear, refresh the rental and transaction history before retrying. Repeated requests do not speed supplier confirmation.

## Verify the outcome

A refund completes only after confirmed cancellation. Inspect the rental status, wallet and transaction record. For a pending or inconsistent result, give Support the rental identifier, purchase time, cancellation time and exact message.

Turning auto-renew off is different: it prevents future attempts and keeps the current term. It does not refund the purchase. Support cannot be assumed to extend the stated cancellation window.