# Troubleshoot a missing SMS or code

Separate a rejected number, delayed delivery, wrong selection and an expired order before buying again.

2026-10-07 · SMS.Red

## Check the request and order

Confirm the exact phone number, selected service, country and remaining time. A number rejected before sending is different from a message that was accepted but has not arrived. Read the external service's error and confirm that you actually requested an SMS there.

Check whether that service expects a country prefix separately. Do not submit unrelated numbers just because they have a similar prefix. SMS.Red cannot guarantee a third party's acceptance or resend behaviour.

## Inspect the existing messages

Refresh the order's messages or Workspace, check Inbox/History, and clear filters. Confirm the current account and ownership. Read the latest relevant full message: some notifications have no verification code, and older codes may have expired.

If the page itself fails to load, retry the read rather than the purchase. Inspect orders and transactions before paying for a replacement after an unclear response.

## Send a useful support ticket

Include order identifier, phone number if requested privately, service, request time, action and exact error. Explain whether the external service rejected the number or accepted the request. Never include passwords, API keys or identity documents in public messages. Follow the order's actual cancellation eligibility; do not assume missing SMS guarantees a refund.